\u200bIn Salesforce Agentforce, the recommended way to make an agent respond to events is a Flow: a record is created or a case is updated, and the Flow passes data into the agent’s prompt. Separately, Email-to-Case and Web-to-Case turn inbound customer messages into case records; it is how airlines and hotels run support intake. Both are standard, documented, as-designed features. Chained together,\u00a0In Salesforce Agentforce, the recommended way to make an agent respond to events is a Flow: a record is created or a case is updated, and the Flow passes data into the agent’s prompt. Separately, Email-to-Case and Web-to-Case turn inbound customer messages into case records; it is how airlines and hotels run support intake. Both are standard, documented, as-designed features. Chained together,\u00a0\u00a0The Hacker News<\/p>","protected":false},"excerpt":{"rendered":"
\u200bIn Salesforce Agentforce, the recommended way to make an agent respond to events is a Flow: a record is created or a case is updated, and the Flow passes data into the agent’s prompt. Separately, Email-to-Case and Web-to-Case turn inbound customer messages into case records; it is how airlines and hotels run support intake. Both… Read More »From Email-to-Case to the Boardroom: How Inherited Agents Break Governance Built for Software<\/span><\/a><\/p>\n","protected":false},"author":0,"featured_media":10403,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/posts\/10402"}],"collection":[{"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/comments?post=10402"}],"version-history":[{"count":0,"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/posts\/10402\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/media\/10403"}],"wp:attachment":[{"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/media?parent=10402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/categories?post=10402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.cybertechworld.co.in\/index.php\/wp-json\/wp\/v2\/tags?post=10402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}